Privacy Policy

This Privacy Policy (“Privacy Policy”) governs the manner in which customizeandengrave.com (hereinafter “Steve’s Customize & Engrave” / “we” / “our” as applicable) collects, uses, maintains, and discloses information collected from users (each, a “User” / “you” / “your” as applicable) of shop.customizeandengrave.com, its ecommerce website selling transfers, accessories, and more (collectively, the “Sites”). This privacy policy applies to the Sites and all products and services offered by shop.customizeandengrave.com.

Your Personal and Business Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our Sites, save a design, place an order, respond to a survey, and in connection with other activities, services, features or resources we make available on our Sites. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, and payment information for the purpose of saving your design or processing your order. For quality and maintaining customer service levels.

When visiting our Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to, and information about how you interact with the Sites.

We collect content in the form of a users’ design. This can include uploaded images and text which may include personal information if the user so chooses.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities, such as placing an order.

Third party companies may retain a token of your credit card through the Paypal.com, Woo Payments, or Stripe.com customer profiles to rebill or refund your credit card.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Sites, such as the operating system and the internet service providers utilized and other similar information.

Web browser cookies

Our Sites may use “cookies” to enhance User experience. User’s web browser save cookies for record-keeping purposes and sometimes to track information about their site usage. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Sites may not function properly.

Steve’s Customize & Engrave collects and uses users’ personal information for the following purposes:

To improve customer service

Your information helps us to respond more effectively to your customer service requests and support needs.

To personalize User experience

We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Sites.

To improve our Sites

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions

We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide service. We may use this information such as email or phone to text users for the purpose of processing their order and marketing offers.

To administer a contest, promotion, survey, or other Site feature

To send Users information about topics we think will be of interest to them, such as monthly mailers, or additional follow-up for future business.

How we protect your information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Sites. Sensitive and private data exchange between the Sites and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Sites or administer activities on our behalf, such as sending out emails or text messages. We may share your information with these third parties for those limited purposes provided that you are giving us your permission when you sign up or order with us.

Finally, we may also share your personal information, order information, and call recordings to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, in the event of perceived fraudulent activity, or to otherwise protect our rights.

Do not track

Please note that we do not alter our Sites’ data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

We reserve the right to retain all design, contact, and order information indefinitely. We may retain personal information provided through our Sites for our records and for marketing purposes unless and until you ask us to delete this information. We will also retain phone call recordings both incoming and outgoing in our system.

Currency Conversion

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Changes to this privacy policy

Steve’s Customize & Engrave has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using the Sites, you signify your acceptance of this Privacy Policy and consent to receive communications from us and if you do not agree to this Privacy Policy, please do not use our Sites.

Contacting us

If you have any questions about this Privacy Policy, the practices of Steve’s Customize & Engrave, or your dealings with these Sites, please contact us using the contact information provided below.

customizeandengrave.com
Davenport, FL 33837
Email: steven@customizeandengrave.com
(863) 233-6474

Last updated on 05/07/2024